Although AM/PM Animal Hospital can accommodate immediate and serious health crises without an appointment, we do ask that for routine wellness visits, or any other non-emergency situation, appointments be made in advance.
Please call us at 512-448-2676 to coordinate an appointment time that works for your schedule.
If your pet is in need of emergency care, we ask that you still attempt to call us before you arrive to our facility so we can prepare for immediate service, even if this means calling on your way out the door.
Our patients and clients are very important to us. The time we have allotted for your appointment is exclusive so we ask that you please provide us with 48-hour notice if you must cancel or reschedule any appointment. This allows our veterinarians to manage their time accordingly and may allow us time to accommodate patients on our waiting list. We understand that giving 48-hour notice is not always possible and will do our best to work with you in case of an emergency. However, habitual cancellations or 'no shows' will result in scheduling restrictions and potential fees.
For the safety and comfort of all clients and patients, we require that all pets be either leashed or crated while in the waiting room. No matter how well-trained or well-behaved, we find that this policy is in the best interest of all parties involved.
If you suspect your pet may have an infectious disease that could spread to other animals, such as kennel cough, please let us know in advance so we can make special arrangements. Calling us beforehand or upon arrival, prior to entering the building, is helpful to our staff as they can then plan appropriately.
We accept cash, credit, debit cards, all major credit cards, and CareCredit®. Our policy is that all payments must be made in full at the time services are rendered. We are happy to provide cost estimates in advance to help you to plan for the expense.
In addition, please note that many pet insurance providers operate on a reimbursement model, so even if you do have pet insurance, it is best to assume you will still be providing the full payment on the day of the appointment. We recommend that you contact your insurance provider for specific policies.
Your pets' health is important to us. Please allow 48-72 business hours for refills of your pets that keep them happy and healthy.